- 8.1 The apparels manufactured by us are one of a kind goods and henceforth the returns will not be accepted for any reason whatsoever except for the “Manufacturing defects”. We therefore encourage our customers to go through the specifications of the apparels carefully and understand the terms and conditions before placing an order. By making purchase order you agree to pay for the order and understand that no refund, replacement, or compensation can be claimed for the goods once the order has been placed.
- 8.2 For the purpose of the clause 8.1, Manufacturing defect refers to Sewing defects like open seams, miss out of stitches in between, erroneous thread tension and raw edges and other defects like faulty zippers, Inoperative zipper, irregular hemming, loose buttons, raw edges, improper button holes, Loose / hanging sewing threads, inappropriate trimming. However, we hold the exclusive right of deciding what can be constituted as manufacturing defect.
- 8.3 Customers to note that the return in cases of manufacturing defect can be accepted only and only if the product is video graphed by the customer while opening the package with the clear view of the product and covering the defective part. The information of the defect and return should be provided within 3 days of the receipt of the order by the customer with the video. Customers can upload video on [email protected]. However the return should be made to us within 10 days. The shipping charges of the return shall be borne by the customer.
- 8.4 The refund will be initiated once we receive the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product. If the package received does not match the above requirements, 1zero1zero.com holds the right of not to make any refunds.
- 8.5 For payments made through electronic means like debit card, credit card, net banking, wallet etc. refund shall be made using the same payment mode.On request from the customer, 1010 is liable to provide ARN (Acquirer Reference Number) or UTR (Unique Transaction Reference Number) to the Customer for refunds made to the Customer. However, in an event of non-receipt of such a refund in the designated Bank Account, it will be the responsibility of the Customer to provide 1010 with the set of documents required to support the claim of non-receipt. 1010 through its payment’s service provider shall, initiate the refund procedure post satisfactory verification of the documents provided by the Customer.Refund Abuse
- 8.6 1010 reserves the right to blacklist a Customer if it is found that such a Customer is known to abuse its Refund Policy. In such cases Refund/Replacements/Merchant Credit will be denied to the Customer at sole discretion of 1010.